ORDERS
CAN I CANCEL MY ORDER?
Yes, if your order has not shipped out yet. You can reach out to us via our contact us page to cancel your order or simply send us an email via:
returns-nectar@outlook.com.
Ensure you reach out with your order number and name on the shipping address.
WHAT SIZE SHOULD I BUY?
Size guides are located underneath the description of each product and our allocatedsize charts page.
After placing an order, an order confirmation email will be sent to you, followed by a tracking number upon shipment.
HOW DO DROPS WORK?
Each clothing/item drop is released twice.
Once the second drop has happened, the item generally will not release again.
SHIPPING
WHAT ARE YOUR SHIPPING TIMES?
When you place an order, please allow 3-7 business days for processing. For expedited orders placed after 12:00 PM GMT, shipment will occur the following business day.
Expedited orders placed over the weekend will be dispatched on Monday.
UK Standard shipping : 3-5 working days
UK Express shipping : 1-2 working days
International shipping 5-10 working days (Worldwide)
After placing an order, an order confirmation email will be sent to you, followed by a tracking number upon shipment.
DO YOU SHIP OVERSEAS?
Yes, we ship worldwide! Shipping costs will apply and will be calculated at checkout. For our international customers, please note that you’re responsible for any duties, customs fees, and taxes on your orders. We don’t pre-pay these fees at checkout.
All international orders are sent via DHL Express—except for those headed to Russia, which will be shipped via USPS.
A little heads-up: any refused shipments won’t be refunded. When it comes to discounted items, duties and taxes are usually assessed based on their declared value at import, regardless of any discounts. While we can provide proof of the discounted price to customs, the final say on whether to accept the discount or stick with the declared value is up to them!
ARE INTERNATIONAL CUSTOMERS RESPONSIBLE FOR DUTIES, TAXES, AND TARRIFS?
Please note that international customers are responsible for all duties, customs fees, taxes, and any additional tariffs, as well as a flat rate shipping fee of £40.00.
In the event that an international order is refused upon delivery, a refund for the goods will be issued once we receive it, minus the shipping fee and a 5% restocking fee.
RETURNS & REFUNDS
RETURNS & REFUND POLICY
Our refund and return policy is effective for 24 days. If this time period has elapsed since your purchase, we are unable to provide a complete refund or exchange.
To qualify for a return, the item must be unused and in its original condition as received, along with the original packaging.
Certain goods cannot be returned, including intimate or sanitary products, hazardous materials, and flammable liquids or gases.
HOW DO I INITIATE A RETURN?
To initiate a return, please contact us through our Contact Us page or email us directly at returns-nectar@outlook.com. Make sure to include your order number and the name on the shipping address so we can assist you promptly.
Please note that returns are only accepted within 24 days of purchase, and items must be unworn and unused. In some cases, we may require proof of fault—such as delivery damage or product stains—to process your return.
Otherwise RETURNS AND REFUNDS ARE NOT ACCEPTED!
OUR CODE OF CONDUCT
NATURES NECTAR'S CODE OF CONDUCT
At Natures Nectar, we are dedicated to pursuing excellence by constantly innovating and improving, fostering a culture that honours our commitment to the community, environment, and artistic integrity.
We carefully evaluate and uphold these responsibilities, with our top priority being the creation of high-quality clothing and accessories using diverse techniques and materials.
Our couriers and delivery partners share our commitment to these standards, ensuring efficient and satisfactory transactions.
We expect our managers, employees, contractors, consultants, suppliers, and subcontractors to act with honesty and integrity in their daily work, ensuring our growth is aligned with our shared values.